ThynkProcess
    Product

    Salesforce CRM

    Connect Your Customers, Sales, and Service Teams

    ThynkProcess delivers Salesforce implementations that go beyond CRM — we connect your sales pipeline, service desk, and marketing automation with your SAP ERP for a complete customer-to-cash view.

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    SAP Partner
    Certified Experts
    250+ Companies
    Served Globally
    25+ Years
    Industry Experience
    Product Overview

    Why Salesforce with ThynkProcess?

    Salesforce is the world's #1 CRM platform — but its power multiplies when it's connected to your ERP. As both a Salesforce partner and an SAP Business One specialist, ThynkProcess is uniquely positioned to deliver a CRM strategy that bridges your commercial teams with your operational backbone. We don't just configure Salesforce — we design the complete revenue architecture that connects your sales pipeline to your warehouse floor.

    • Sales Cloud: Pipeline management, opportunity tracking, quoting, and forecasting for your sales team.
    • Service Cloud: Case management, SLA tracking, and customer service automation across email, phone, and chat.
    • Marketing Cloud / Pardot: Lead nurturing, campaign automation, and ROI tracking for your marketing team.
    • SAP + Salesforce Integration: Bi-directional sync of customers, quotes, orders, and invoices between Salesforce and SAP B1.
    • Einstein Analytics: AI-powered insights on sales performance, customer health scores, and churn risk.
    Download Our Salesforce Capability Statement →
    Salesforce CRM sales pipeline and dashboards for Australian business
    Key Features

    What ThynkProcess Delivers on Salesforce

    From CRM basics to complex SAP integration — we deliver the full Salesforce picture.

    Sales Pipeline Management

    Standardise your sales process from lead to close with configurable stages, approval workflows, and AI-guided next steps.

    Service & Case Management

    Resolve customer issues faster with automated case routing, SLA enforcement, and a 360° customer view.

    SAP B1 Integration

    Sync quotes, orders, invoices, and inventory between Salesforce and SAP Business One — in real time.

    Marketing Automation

    Nurture leads from first touch to sales-ready with automated email journeys, scoring, and campaign tracking.

    Reports & Dashboards

    Role-specific dashboards for sales managers, service leads, and executives — built on real data.

    Mobile CRM

    Full Salesforce functionality on iOS and Android — critical for field sales and service teams on the move.

    Challenges & Solutions

    Common Challenges Salesforce CRM Solves

    Challenge
    How Salesforce CRM Solves It
    Sales team using spreadsheets to track leads and deals
    Centralised pipeline in Salesforce with real-time visibility for managers
    Quoting disconnected from ERP pricing and inventory
    SAP B1 pricing and stock pulled into Salesforce CPQ for accurate quotes
    Service team can't see customer order history
    SAP B1 order and invoice history displayed inside the Salesforce customer record
    Marketing doesn't know which leads convert
    Salesforce tracks lead source to closed revenue — full campaign ROI visibility
    Manual handoff from sales to operations causing delays
    Automated order creation in SAP B1 when Salesforce opportunity is closed-won
    No single view of the customer across sales, service, and finance
    360° customer view combining Salesforce CRM data with SAP B1 financial data
    Our Delivery

    ThynkProcess — Your Salesforce Implementation Partner

    ThynkProcess brings a unique capability: Salesforce expertise combined with deep SAP Business One knowledge. This allows us to design CRM solutions that integrate seamlessly with your ERP — delivering a true system of record for your entire business.

    1

    CRM Strategy & Design

    We map your sales process, service model, and integration requirements before writing a single line of configuration.

    2

    Salesforce Configuration

    Custom objects, workflows, approval processes, page layouts, and reporting tailored to your business.

    3

    SAP B1 Integration

    Real-time bi-directional integration between Salesforce and SAP B1 for customers, pricing, orders, and invoices.

    4

    User Adoption & Training

    Role-based training, adoption dashboards, and a 90-day success plan to ensure your team actually uses the system.

    5

    Ongoing Salesforce Administration

    Managed Salesforce admin services for businesses that don't have internal Salesforce expertise.

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    Technology Stack

    Salesforce in Your Connected Technology Stack

    Salesforce becomes exponentially more powerful when it's integrated with your ERP, marketing, and service platforms.

    Salesforce Sales Cloud
    Salesforce Sales Cloud
    Salesforce Service Cloud
    Salesforce Service Cloud
    SAP Business One
    SAP Business One
    Pardot / Marketing Cloud
    Pardot / Marketing Cloud
    SAP BTP
    SAP BTP
    Tableau
    Tableau
    Power BI
    Power BI
    FocusPoint eCommerce
    FocusPoint eCommerce
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    Business team collaboration
    Who It's For

    Is Salesforce CRM Right for You?

    Industries

    ManufacturingFood & BeverageWholesale & DistributionProfessional ServicesHealthcareRetail

    Business Size

    Small businesses starting their CRM journeyMid-market companies scaling customer operationsEnterprises requiring advanced customisation

    Key Roles

    Sales DirectorsMarketing ManagersCustomer Service LeadersCEOs & Business OwnersCRM Administrators

    See Salesforce in Action

    FAQs

    Salesforce — Frequently Asked Questions

    Ready to Connect Your Customers, Sales, and Operations?

    ThynkProcess brings Salesforce and SAP together in one unified view of your business. Book a free consultation to design your CRM strategy.

    Explore Salesforce Services

    +61 3 7075 3900 | info@thynkprocess.com.au | 39/72 York Street, South Melbourne Victoria 3205