ThynkProcess
    Our Methodology

    How We Deliver — Our Proven Approach to ERP & CRM Success

    Successful ERP and CRM projects don't happen by accident. They're the result of a disciplined methodology, honest communication, and a team that stays accountable from day one to go-live and beyond.

    5-Phase Process

    Our 5-Phase Delivery Methodology

    Each phase builds on the previous, ensuring a structured, transparent path to success.

    1

    Discover

    Weeks 1–2

    We run structured discovery workshops to understand your current processes, pain points, data quality, and future goals.

    Key Activities

    • Stakeholder interviews and workshops
    • Current state process mapping
    • Pain point and data quality review
    • Future goals and requirements capture
    • Business requirements gathering

    Deliverable

    Business Requirements Document (BRD), high-level project scope, and risk register.

    2

    Design

    Weeks 2–4

    We translate business requirements into a system design — configuration specifications, process maps, data migration strategy, and integration architecture.

    Key Activities

    • Solution architecture design
    • Configuration specifications
    • Process re-engineering and mapping
    • Data migration strategy
    • Integration architecture planning

    Deliverable

    Solution Design Document (SDD) and project plan.

    3

    Build

    Weeks 4–12

    We configure, customise, and integrate the solution in a sandbox environment. Weekly status calls, sprint reviews, and iterative feedback loops with your key users.

    Key Activities

    • System configuration and customisation
    • Data migration and cleansing
    • Integration development and testing
    • Sprint reviews with key users
    • Workflow automation setup

    Deliverable

    Fully configured, tested system ready for UAT.

    4

    Go-Live

    Weeks 12–14

    Data migration, cutover planning, parallel running, and hyper-care support during your go-live window. ThynkProcess consultants are on-site or on-call throughout.

    Key Activities

    • Go-live planning and execution
    • Data migration and cutover
    • Parallel running management
    • Hyper-care support period
    • User training and knowledge transfer

    Deliverable

    Live system, cutover sign-off, and user acceptance.

    5

    Optimise

    Ongoing

    Post-go-live reviews at 30, 60, and 90 days. System tuning, additional training, and continuous improvement.

    Key Activities

    • 30 / 60 / 90-day post-go-live reviews
    • Performance monitoring and tuning
    • Additional training as needed
    • Feature enhancement recommendations
    • Strategic technology roadmapping

    Deliverable

    Optimisation report and roadmap for Phase 2 enhancements.

    Why ThynkProcess

    Our Approach vs The Typical Consultancy

    Typical IT Consultancy
    ThynkProcess Approach
    Sells software first, understands business second
    Business requirements drive every technology recommendation
    Project team leaves after go-live
    We stay engaged through optimisation and beyond
    Generic methodology applied to every client
    Methodology adapted to your industry, scale, and team capability
    Scope creep charged at premium rates
    Transparent change control process with fair pricing
    Success = system is installed
    Success = your team uses it and your business measurably improves

    Want to See How We'd Approach Your Project?

    Book a free discovery call and we'll walk you through how our methodology would apply to your specific situation — with no obligation to proceed.