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    ThynkProcess
    Product

    Salesforce CRM

    Connect Your Customers, Sales, and Service Teams

    ThynkProcess delivers Salesforce implementations that go beyond CRM — we connect your sales pipeline, service desk, and marketing automation with your SAP ERP for a complete customer-to-cash view

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    SAP Partner
    Certified Experts
    150+ Clients
    Across Australia
    15+ Years
    Industry Experience
    Product Overview

    Why Salesforce with ThynkProcess?

    Salesforce is the world's #1 CRM platform — but its power multiplies when it's connected to your ERP. As both a Salesforce partner and an SAP Business One specialist, ThynkProcess is uniquely positioned to deliver a CRM strategy that bridges your commercial teams with your operational backbone.

    • Sales Cloud: Pipeline management, opportunity tracking, quoting, and AI-guided forecasting for your sales team.
    • Service Cloud: Case management, SLA tracking, and customer service automation across email, phone, chat, and self-service portals.
    • Marketing Cloud Account Engagement (formerly Pardot): Lead nurturing, campaign automation, and ROI tracking for your B2B marketing team.
    • SAP + Salesforce Integration: Bi-directional real-time sync of customers, quotes, orders, and invoices between Salesforce and SAP Business One.
    • Salesforce's AI platform — Agentforce autonomous agents handle routine sales tasks, case routing, and lead qualification automatically. Einstein AI provides predictive deal scores, churn risk indicators, and forecasting accuracy improvements.
    Download Our Salesforce Capability Statement
    Salesforce CRM sales pipeline and dashboards for Australian business
    Key Features

    What ThynkProcess Delivers on Salesforce

    From CRM basics to complex SAP integration — we deliver the full Salesforce picture.

    Sales Pipeline Management

    Standardise your sales process from lead to close with configurable stages, approval workflows, and AI-guided next steps.

    Service & Case Management

    Resolve customer issues faster with automated case routing, SLA enforcement, and a 360° customer view.

    SAP B1 Integration

    Real-time bi-directional integration between Salesforce and SAP Business One for customers, pricing, orders, and invoices.

    Marketing Automation

    Nurture B2B leads with Marketing Cloud Account Engagement — automated journeys, scoring, and campaign ROI tracking.

    Agentforce Autonomous AI

    AI agents that autonomously handle lead qualification, case triage, appointment scheduling, and customer follow-ups — reducing manual workload by 30-50%.

    Mobile CRM

    Full Salesforce functionality on iOS and Android — critical for field sales and service teams on the move.

    Challenges & Solutions

    Common Challenges Salesforce CRM Solves

    Challenge
    How Salesforce CRM Solves It
    Sales team using spreadsheets to track leads and deals
    Centralised pipeline in Salesforce with real-time visibility for managers
    Quoting disconnected from ERP pricing and inventory
    SAP B1 pricing and stock pulled into Salesforce CPQ for accurate quotes
    Service team can't see customer order history
    SAP B1 order and invoice history displayed inside the Salesforce customer record
    Marketing doesn't know which leads convert
    Salesforce tracks lead source to closed revenue — full campaign ROI visibility
    Manual handoff from sales to operations causing delays
    Automated order creation in SAP B1 when Salesforce opportunity is closed-won
    No single view of the customer across sales, service, and finance
    360° customer view combining Salesforce CRM data with SAP B1 financial data
    Our Delivery

    ThynkProcess — Your Salesforce Implementation Partner

    ThynkProcess brings a unique capability: Salesforce expertise combined with deep SAP Business One knowledge. This allows us to design CRM solutions that integrate seamlessly with your ERP — delivering a true system of record for your entire business.

    1

    CRM Strategy & Design

    We map your sales process, service model, and integration requirements before writing a single line of configuration.

    2

    Salesforce Configuration

    Custom objects, workflows, approval processes, page layouts, and reporting tailored to your business.

    3

    SAP B1 Integration

    Real-time bi-directional integration between Salesforce and SAP B1 for customers, pricing, orders, and invoices.

    4

    User Adoption & Training

    Role-based training, adoption dashboards, and a 90-day success plan to ensure your team actually uses the system.

    5

    Ongoing Salesforce Administration

    Managed Salesforce admin services for businesses that don't have internal Salesforce expertise.

    Explore Our Salesforce Services
    Technology Stack

    Salesforce in Your Connected Technology Stack

    Salesforce becomes exponentially more powerful when it's integrated with your ERP, marketing, and service platforms.

    Salesforce Sales Cloud
    Salesforce Sales Cloud
    Salesforce Service Cloud
    Salesforce Service Cloud
    SAP Business One
    SAP Business One
    SAP BTP
    SAP BTP
    Salesforce Pardot Cloud
    Salesforce Pardot Cloud
    Tableau
    Tableau
    Power BI
    Power BI
    FocusPoint eCommerce
    FocusPoint eCommerce
    Explore the SAP + Salesforce Integration
    Business team collaboration
    Who It's For

    Is Salesforce CRM Right for You?

    Industries

    Manufacturing Wholesale & DistributionHealthcare & Pharma Food & BeverageProfessional Services Retail

    Business Size

    Australian SMEs with $10M–$200M turnoverBusinesses with 10+ customer-facing sales or service staffCompanies running SAP Business One needing a connected CRM

    Key Roles

    CEOs & Business Owners Sales Directors & Managers CFOs & Finance Directors Customer Service Managers

    See Salesforce CRM in Action

    FAQs

    SAP Business One — Frequently Asked Questions

    Ready to Connect Your Customers, Sales, and Operations?

    ThynkProcess brings Salesforce and SAP together in one unified view of your business. Book a free consultation to design your CRM strategy.

    Explore Salesforce Services

    +61370753900 | info@thynkprocess.com.au | 39/72 York Street, South Melbourne Victoria 3205